Refund Policy

Returns & Refunds Policy — 6GC Pty Ltd

Last updated: November 2025

We want you to absolutely love your purchase from 6GC Pty Ltd. If something’s not quite right, we’ll do our best to make it right.

This policy explains when and how you can return items or request a refund.

1. Our Commitment

All our products are handled with care, and we make every effort to ensure your order arrives in perfect condition.
If your book arrives damaged, defective, or not as described, please email us at hello@6gc.com.au within 14 days of receiving it.

We’ll sort it out quickly — usually by sending a replacement or refunding your order, depending on the situation.

2. Change of Mind

Because we’re a small publisher, we generally can’t offer refunds for change of mind once your order has shipped.
However, if your order hasn’t yet been dispatched, please get in touch right away — we may be able to cancel it and refund you before it leaves.

3. Faulty or Damaged Items

If your book arrives damaged or faulty, please:

Take a clear photo of the issue.
Email us at hello@6gc.com.au within 14 days of delivery.

We’ll replace your item or issue a refund at no extra cost.
You don’t need to return the item unless we specifically request it.

4. Wrong Item Received

If we accidentally send you the wrong item or quantity, please let us know straight away.
We’ll make it right — either by sending the correct item or refunding your purchase.

5. Refund Process

Once your refund is approved, it will be processed back to your original payment method (via Shopify checkout).
Refunds may take 5–10 business days to appear in your account, depending on your bank or payment provider.

6. International Orders

For international customers:

Unfortunately, we can’t cover return postage for items sent back from overseas unless the product is faulty or incorrect.
Customs duties and import taxes are non-refundable.

7. Consumer Rights

Nothing in this policy limits your rights under the Australian Consumer Law (ACL).
You’re entitled to a refund or replacement if a product has a major problem — for example, if it’s faulty, unsafe, or significantly different from what was described.

8. How to Contact Us

We’re here to help!

For any returns or refund questions, please contact us at hello@6gc.com.au.